Empire 12" White Vent-Free Infrared Heater 6,000 BTU

General Information

1. What is Urban Living Supplies?
• Urban Living Supplies is one-stop destination for all your home, wellness, and lifestyle needs. With a Passion to Transforming Houses into Homes, our focus lies in curating products that enhance both the home and wellness experience.
2. Where are you located?
• We are an online-only store headquartered in Casper, Wyoming, USA, with a physical back office in Somerset, New Jersey, USA.
3. How can I contact customer support?
• Customers can contact us via email at support@urbanlivingsupplies.com or by calling (848) 279-5992. Our support hours are from 8 AM to 6 PM EST, Monday through Saturday. Rest assured we will respond as soon as possible.

 

1. 1. Do I need to create an account to place an order?
   • No, you do not need to create an account to place an order. You can check out as a guest. However, creating an account allows you to track your orders, save your information for future purchases, and receive exclusive offers.
   2. How do I create an account?
   • Click on "My Account" button located at the top right corner of our homepage.
   • Click on ‘Create Account’ and fill in the required information, including your first & last name, email address, and password.
   • Click "Submit" or "Create Account" to complete the process.

   Once your account is created, you can log in anytime to track your orders, save your information, and enjoy a more personalized shopping experience.

   1. I forgot my password. How can I reset it?
   • Go to the login page on our website. Click on the "Forgot Password" link below the login fields.
   • Enter the email address associated with your account and click "Submit."
   • Check your email for a password reset link. If you do not see it in your inbox, be sure to check your spam or junk folder.
   • Click the link in the email and follow the instructions to create a new password.

   Once you've reset your password, you can log in to your account using the new password. If you encounter any issues, feel free to contact our customer support team for assistance.

   1. Can I edit or cancel my order?

   Yes, you can edit or cancel your order, but it must be done before the order has been processed and shipped. To edit or cancel your order, please follow these steps:

   • Contact Customer Support: Reach out to our customer support team as soon as possible. You can email us at support@urbanlivingsupplies.com or call us at (848) 279-5992.
   •  Provide Order Details: Have your order number and any relevant details ready to help us quickly locate and update your order.
   • Request Changes: Specify the changes you would like to make or if you wish to cancel the order entirely.

   Our support team is available from 8 AM to 6 PM EST, Monday through Saturday, and will assist you promptly. Please note that once an order has been processed and shipped, it cannot be edited or cancelled. However, you may be able to return the item after it arrives according to our return policy.

   1. How can I track my order?

   To track your order, follow these steps:

   • Check Your Email: After placing your order, you will receive a confirmation email that includes your order number and a tracking link once your order has shipped.
2. Visit Our Website: Go to our website and click on the "Track Order" link usually found at the top or bottom of the homepage. Enter your order number and email address to view the status of your order.
3. • Log Into Your Account: If you have an account, log in to view your order history and tracking information. Navigate to the "My Orders" section to see the latest updates on your order status.
   • Contact Customer Support: If you have any issues or need further assistance, you can contact our customer support team at support@urbanlivingsupplies.com or call (848) 279-5992.

   We are here to help ensure you have the most up-to-date information on your order status.

1. What payment methods do you accept?

At Urban Living Supplies, we offer a variety of payment methods to ensure a convenient shopping experience for our customers. Below are the payment options:

• Credit and Debit Cards: Visa, MasterCard, American Express, Discover
• Digital Wallets: PayPal, Apple Pay, Google Pay
• Bank Transfers: For larger purchases, we can arrange direct bank transfers. Please contact our customer support team for more details.
• Gift Cards: Urban Living Supplies gift cards (if available)
• Security: All transactions are secure and encrypted to protect your payment information.

1. Is my payment information secure?

At Urban Living Supplies, we prioritize the security and privacy of your payment information. Here are the measures we take to ensure your data is protected:

Secure Payment Gateway: We use industry-leading, secure payment gateways to process transactions. These gateways are compliant with the Payment Card Industry Data Security Standard (PCI DSS), which ensures your payment information is handled with the highest level of security.

Encryption: All payment transactions are encrypted using Secure Socket Layer (SSL) technology. This encryption ensures that your payment details are securely transmitted and cannot be intercepted by unauthorized parties.

Data Protection: We do not store your credit card information on our servers. Instead, all payment details are securely processed by our payment gateway providers.

Fraud Prevention: Our payment systems include advanced fraud detection tools and security checks to protect against unauthorized transactions and fraudulent activities.

Privacy Policy: We adhere to a strict privacy policy that governs how we collect, use, and protect your personal information. Your payment information is used solely for processing your order and is never shared with third parties, except as required to complete your transaction.

Tips for Protecting Your Payment Information:

Always ensure you are on our secure website before entering any payment details (look for "https://" in the URL and a padlock icon in the browser address bar).

Avoid sharing your payment information over email or through unsecured channels.

1. Do you offer gift cards or store credit?
• No, we don't offer gift cards or store credits at this time.

For any other questions or assistance, please contact our customer support team at support@urbanlivingsupplies.com or call (848) 279-5992. We are here to help and ensure you have a pleasant shopping experience.

1. How do I find the right size?

Finding the right size for your purchase is crucial to ensure satisfaction with your product. Here's a guide to help you determine the correct size for your needs:

Measuring Tips:

Read the Product Description: Each product page on our website includes detailed size information and dimensions. Be sure to review this section carefully.

Use a Measuring Tape: Measure the space where you plan to place or use the item. For furniture or large items, measure the width, height, and depth of the area.

Compare with Existing Items: If possible, compare the measurements of the new item with a similar item you already own to get a better idea of the size.

Consider Clearance Space: For items that require installation or placement, ensure you have adequate clearance space for doors, drawers, and ventilation.

Specific Product Categories:

Furniture: Measure doorways, hallways, and any other passageways the furniture will need to fit through during delivery. Also, consider the height of ceilings if the furniture is tall.

Appliances: Measure the space where the appliance will be installed, including width, height, and depth. Also, account for any additional space needed for ventilation and connections.

Clothing and Accessories: Refer to the size chart provided on the product page. Measure your body and compare it to the size chart to find your best fit.

Fitness Equipment: Ensure you have enough space for the equipment and any additional clearance needed for movement during use.

Size Guides and Charts:

Many of our product pages include size guides and charts. These guides provide detailed measurements and help you compare different sizes.

If a size guide is not available on the product page, please contact our customer support team for assistance.

Need Help?

If you are unsure about sizing or need further assistance, please contact our customer support team at support@urbanlivingsupplies.com or call (848) 279-5992. We are here to help you make the right choice and ensure your satisfaction with your purchase.

1. What if an item is out of stock?

If an item you want to purchase is out of stock, here are the steps you can take:

Check Stock Status:

Product Page Notification: If an item is out of stock, it will be indicated on the product page. You may also see an estimated restock date if available.

Options for Out-of-Stock Items:

Sign Up for Back in Stock Alerts:

Email Notification: On the product page, there is often an option to sign up for an email alert when the item is back in stock. Enter your email address, and we will notify you as soon as the item is available again.

Alternative Products:

Recommendations: Check the product page for recommended alternatives or similar products. These alternatives may meet your needs and be available for immediate purchase.

Contact Support: Reach out to our customer support team for assistance in finding a similar product or for recommendations.

Pre-Order Option:

For certain high-demand items, we may offer a pre-order option. This allows you to reserve the item and ensures you receive it once it is back in stock. Check the product page or contact our support team for pre-order availability.

Need Assistance?

If you have any questions or need help finding an alternative product, please contact our customer support team at support@urbanlivingsupplies.com or call (848) 279-5992. We are here to assist you and ensure you find the perfect item for your needs.

1. Do you offer customization or personalization?
• No, we don’t offer customization

1. Do you offer discounts or promo codes?

Yes, we occasionally offer discounts and promotional codes to our customers. Here's how you can take advantage of these offers:

Discounts and Promo Codes:

Email Subscriptions: Sign up for our newsletter to receive exclusive discounts, promotions, and updates on new products. You can subscribe on our website or during the checkout process.

Promotional Campaigns: Keep an eye out for special promotional campaigns on our website or social media channels. We may offer limited-time discounts during holidays, sales events, or product launches.

Special Offers: From time to time, we may offer special discounts or promo codes to our customers as a token of appreciation. These offers may be communicated via email, social media, or our website.

Redeeming Promo Codes:

To redeem a promo code, simply enter the code during the checkout process in the designated "Promo Code" or "Discount Code" field.

Ensure that you enter the code accurately and apply it before completing your purchase to receive the discount.

1. How do I apply a promo code to my order?

Applying a promo code to your order is easy. Here's a step-by-step guide:

Add Items to Your Cart: Browse our website and add the items you wish to purchase to your shopping cart.

Proceed to Checkout: Once you've finished shopping, click on the shopping cart icon or "Checkout" button to proceed to the checkout page.

Enter Your Promo Code: On the checkout page, you'll find a field labelled "Promo Code," "Discount Code," or similar. Enter your promo code into this field.

Apply the Code: After entering the promo code, click on the "Apply" or "Submit" button next to the field. The discount associated with the promo code will be applied to your order total.

Review Your Order: Once the promo code is successfully applied, review your order total to ensure that the discount has been deducted.

Complete Your Purchase: After confirming the applied discount and reviewing your order details, proceed to complete your purchase by entering your shipping and payment information.

Tips for Using Promo Codes: Ensure that the promo code is entered correctly, including any capitalization or special characters.

Some promo codes may have expiration dates or specific terms and conditions. Be sure to check the details of the promo code before applying it to your order.

Promo codes are typically not applicable to taxes, shipping fees, or certain excluded items. Check the terms and conditions of the promo code for any restrictions.

If you encounter any issues while applying a promo code or have any questions, feel free to contact our customer support team at support@urbanlivingsupplies.com or call (848) 279-5992. We're here to assist you with your purchase and ensure you receive the benefits of any applicable discounts or promotions.

1. How can I leave a review for a product?

Leaving a review for a product is a valuable way to share your experience and feedback with other customers. Here's how you can leave a review on our website:

Navigate to the Product Page: Go to the product page of the item you want to review. You can find products by browsing our website or using the search function.

Scroll Down to the Reviews Section: On the product page, scroll down until you find the reviews section. This section is usually located below the product description and specifications.

Click on the "Write a Review" Button: Within the reviews section, you'll typically find a button labelled "Write a Review," "Leave a Review," or similar. Click on this button to begin writing your review.

Rate the Product:

Some review systems may ask you to rate the product using a star rating system (e.g., 1 to 5 stars). Select the appropriate star rating based on your experience with the product.

Write Your Review:

In the text box provided, write your review. Share your honest feedback, thoughts, and any relevant details about your experience with the product. You can include information about its quality, performance, features, and any pros or cons you observed.

Submit Your Review:

After writing your review, review it for accuracy and completeness. Once you're satisfied, click on the "Submit" or "Post" button to submit your review.

Tips for Writing a Helpful Review:

Be detailed and specific in your review, providing information that would be helpful to other customers.

Mention any standout features or aspects of the product that you particularly liked or disliked.

Avoid including personal information or irrelevant details that do not contribute to the review.

If you encounter any issues while leaving a review or have any questions, please don't hesitate to contact our customer support team at support@urbanlivingsupplies.com or call (848) 279-5992. We appreciate your feedback and look forward to hearing about your experience with our products.

1. How can I stay updated on new products and promotions?

To stay updated on new products and promotions, you can take advantage of the following options:

Newsletter Subscription: Sign up for our newsletter on our website. You can usually find a subscription form in the footer of our homepage. Enter your email address and subscribe to receive regular updates on new products, promotions, and exclusive offers directly to your inbox.

Follow Us on Social Media: Follow us on social media platforms such as Facebook, Twitter, Instagram, and LinkedIn. We often announce new products and promotions on our social media channels, along with engaging content and special announcements.

Check Our Website Regularly: Visit our website regularly to browse our latest products and promotions. We may feature banners or announcements on our homepage highlighting new arrivals or ongoing sales events.

Join Our Loyalty Program: If we offer a loyalty program, consider joining to receive exclusive benefits, rewards, and early access to new products or promotions.

Refer to Email Communications: Keep an eye on your email inbox for communications from us. We may send out special announcements, promotional emails, or newsletters with updates on new products and promotions.

Participate in Feedback Surveys:

If you have previously made a purchase, you may receive feedback surveys or post-purchase emails. These communications may also include information about new products and promotions.

By utilizing these methods, you can ensure that you stay informed about our latest offerings and take advantage of any promotions or discounts that may interest you. If you have any questions or need assistance, feel free to reach out to our customer support team at support@urbanlivingsupplies.com or call (848) 279-5992. We're here to help you stay updated and make the most of your shopping experience with us!